What Experience Has Taught Us

If you pay attention, there’s a lot to be learned over 30 years in the same business.

One critical lesson is the importance of people over technology. We believe the role technology is enabling people be better at human communication skills. Technology should not be racing to replace people. So our people focus is on recruiting and training. Our technology focus is on client data security and training our people.

You should know that whatever the customer service skills you learn at Optima will help you in the future, whether that future is here or somewhere else.


What We Do

In the simplest terms, we optimize our client’s customer relationships.

Acting as a seamless extension of their organization, we take over specific parts of their customer engagement or handle the entire function on a turnkey basis. Optima is an out-sourcing service operating exclusively within Canadian borders. We work in all major communication channels and in both B2C & B2B categories.

Technical Support

Contract/Subscription Renewals

General Customer Support

Customer Surveys/Research

Front Office Admin

Back Office Admin


Prospecting/Lead Qualification

Appointment Setting


New/First Sale



Customer Recovery

Ready to Talk?

If so, use the chat button, bottom right on your screen.
Better yet – are you ready to work with Optima?

Apply Now!