What Experience Has Taught Us

If you pay attention, there’s a lot to be learned by being in the same business for more than 30 years.

One critical lesson is the importance of people over technology. We believe the role technology is enabling people be better at human communication skills. Technology should not be racing to replace people. So our people focus is on recruiting and training. Our technology focus is on client data security and training our people.

You should know that whatever the customer service skills you learn at Optima will help you in the future, whether that future is here or somewhere else.

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What We Do

In the simplest terms, we help clients find, connect with, retain, and grow relationships with customers through interactive channels and multiple touch points.

We provide a seamless customer experience while maintaining brand continuity. The end result: we drive profits to our client’s bottom line, while handling the challenges and costs of delivering world-class customer interaction.

We work in all major communication channels: phone, email & web-chat.

Technical Support

Contract/Subscription Renewals

General Customer Support

Specialized Fulfillment
& Written Correspondence

Customer Surveys/Research

Front Office Admin

Back Office Admin

Database Services
& Analytics


Prospecting/Lead Qualification

Appointment Setting


New/First Sale



Customer Recovery

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Ready to Talk?

If so, use the chat button, bottom right on your screen.
Better yet – are you ready to work with Optima?