What Experience Has Taught Us
If you pay attention, there’s a lot to be learned over 30 years in the same business.
One critical lesson is the importance of people over technology. We believe the role technology is enabling people be better at human communication skills. Technology should not be racing to replace people. So our people focus is on recruiting and training. Our technology focus is on client data security and training our people.
You should know that whatever the customer service skills you learn at Optima will help you in the future, whether that future is here or somewhere else.
What We Do
In the simplest terms, we optimize our client’s customer relationships.
Acting as a seamless extension of their organization, we take over specific parts of their customer engagement or handle the entire function on a turnkey basis. Optima is an out-sourcing service operating exclusively within Canadian borders. We work in all major communication channels and in both B2C & B2B categories.
Technical Support
Contract/Subscription Renewals
General Customer Support
Customer Surveys/Research
Front Office Admin
Back Office Admin
Pre-Sales
Prospecting/Lead Qualification
Appointment Setting
Sales
New/First Sale
Upgrade/Cross-Sell
Post-Sales
Customer Recovery