Current to May 14, 2022:
Much of Optima’s work is designated as an essential service so we have operated throughout the pandemic. The nature of contact centre work has required significant changes to protect our most valuable resource—our people. Our COVID-19 protocol is based on WHO recommendations and provincial government guidelines & mandates.Currently, 85% of our agents are working from home through our secure communications network.
As of March 21, the Ontario government lifted its mask mandate for businesses like ours. On May 14, the Quebec government lifted its indoor mask mandate. Wearing a mask is now be optional at all Optima sites.
We encourage and support those employees who choose to continue wearing face coverings. We respect all individual decisions on this issue.