“In 2013, my brother was working at Optima and he recommended I come here. This was very early in my working career – I’d had just a couple of previous jobs at that point. I started entry-level on an outbound campaign for a major bank client and I did quite well, advancing a level or two. Being fluently bilingual certainly helped.

But after a couple of years, I began to struggle a bit. I was still generating decent sales numbers but I really wasn’t engaged enough as an employee or as a co-worker. Eventually I was moved to a new team on the same campaign. My aha moment was when, in our first meeting, my new Team Leader challenged me with, ‘If you show me that you can do my job, I’ll make sure you get it.’

Somehow, this motivated me to re-engage as a true team member. I took all the training courses Optima provided and became a trainer myself. Eventually, I did get the Team Leader title. The manager who inspired me moved upwards as well. Now I’m Campaign Co-ordinator for one of Optima’s consumer services clients and I try to help my people the same way I was helped.

I would say the lesson of my journey is that if you have the will to succeed, Optima will do whatever it takes to support you.”