21 long years ago, I started working at Optima as a part-time agent, true entry-level. By then, I had worked at half a dozen roughly similar jobs, also part-time because I was in school. I went full-time at Optima...

My journey with Optima started in early 2021, almost a year into the pandemic. It was a work-from-home customer service position. I had been working for five years, mostly with the big Canadian banks...