In 1992, a small group of experienced call centre professionals decided to launch a new approach to outsourcing in Canada. That vision was defined by our mission statement:
Optima Communications is dedicated to being the best at delivering optimum results through quality customer contact with value-added servicing to a select a group of long-term clients.
Over the years, Optima has developed a reputation for excellence. We have built the most loyal and long-standing group of client relationships in the industry—true to the spirit of our founding mission. Along the way, Optima has grown into a full service omni-channel provider with extensive back office services.
Today we handle millions of customer contacts annually, with a sterling reputation for quality, excellence, and attention to detail. Obviously, solutions for each client vary according to their specific needs. What every client gets is a committed Optima team that builds and maintains optimal relationships from the moment customers or prospects pick up the phone, open a web-chat, or send an email. We continuously build on our success by learning from each day’s customer interaction.
Optima is an out-sourcing service operating exclusively within Canadian borders. We work in both business-to-consumer (B2C) and business-to-business (B2B) categories.