This year, Optima celebrates 30 years of continuity and growth. Continuity in client relationships and in our staff that we believe is unique in the contact centre business. Let us show you what this continuity means for you.”
DON MACLEOD – President
Who We Are
In 1992, a small group of experienced call centre professionals decided to launch a new approach to outsourcing in Canada. That vision was defined by our mission statement:
Optima Communications is dedicated to being the best at delivering optimum results through quality customer contact with value-added servicing to a select a group of long-term clients.
Over the years, Optima has developed a reputation for excellence. We have built the most loyal and long-standing group of client relationships in the industry—true to the spirit of our founding mission. Along the way, Optima has grown into a full service omni-channel provider with extensive back office services.
Today we handle millions of customer contacts annually, with a sterling reputation for quality, excellence, and attention to detail. Obviously, solutions for each client vary according to their specific needs. What every client gets is a committed Optima team that builds and maintains optimal relationships from the moment customers or prospects pick up the phone, open a web-chat, or send an email. We continuously build on our success by learning from each day’s customer interaction.
Optima is an out-sourcing service operating exclusively within Canadian borders. We work in both business-to-consumer (B2C) and business-to-business (B2B) categories.
Our Mission
Optima Communications is dedicated to being the best at delivering optimum results
through quality customer contact with value-added servicing
to a select a group of long term clients.
What We Do
In the simplest terms, we help clients find, connect with, retain, and grow relationships with customers through interactive channels and multiple touch points.
We provide a seamless customer experience while maintaining brand continuity. The end result: we drive profits to our client’s bottom line, while handling the challenges and costs of delivering world-class customer interaction.
We work in all major communication channels: phone, email & web-chat.
Technical Support
Contract/Subscription Renewals
General Customer Support
Specialized Fulfillment
& Written Correspondence
Customer Surveys/Research
Front Office Admin
Back Office Admin
Database Services
& Analytics
Pre-Sale Services
New/Initial Sales
Post-Sale Services
What’s Up?
Our collection of news, thoughts & ideas and Team Member testimonials
September 2022
Optima Team Testimonial: Carlos
21 long years ago, I started working at Optima as a part-time agent, true entry-level. By then, I had worked at half a dozen roughly similar jobs, also part-time because I was in school. I went full-time at Optima and fairly soon...
March 2022
Our Tree of Diversity
Diversity is not a new idea at Optima. It's something we grew into, almost the way a tree grows. When we began in 1992, our recruiting philosophy was simply that we would be an Equal Opportunity Employer...
30 Years of Optima!
This year, Optima celebrates 30 years in business. On this fairly momentous anniversary, we don’t want to dwell on our longevity. We prefer to dwell on the longevity of our two most important relationships...
Optima Team Testimonial: Fawzia
My journey with Optima started in early 2021, almost a year into the pandemic. It was a work-from-home customer service position. I had been working for five years, mostly with the big Canadian banks...