Optima celebrates more than 30 years of continuity and growth. Continuity in client relationships and in our staff that we believe is unique in the contact centre business. Let us show you what this continuity means for you!”
DON MACLEOD – President
Who We Are
Founded in 1992, Optima is a business services provider specializing in complex customer service outsourcing with a focus on utilities and financial services.
Over the years, Optima has developed a reputation for excellence in our target industries. By the numbers, that’s 15-20 core clients with an average tenure of 15 years. We operate as both sole service provider and as compliment to in-house resources and offer on-site, hybrid, work-from-home service models.
Obviously, solutions for each client vary according to their specific needs. But what every client gets is a committed Optima team that builds and maintains optimal relationships from the moment customers or prospects pick up the phone, open a web-chat, or send an email. We continuously build on our success by learning from each day’s customer interaction.
100% of Optima staff is located within North America.
What We Do
In the simplest terms, we help clients find, connect with, retain, and grow relationships with customers through interactive channels and multiple touch points. We do this while maintaining, and even growing, brand integrity.
General customer support
Account/billing inquiries
Product enrollment
Tier 1 tech support
Claims
Customer Surveys/Research
…and much more
Customer acquisition
Upsales
Cross-sales
Winback
Lead generation
…and much more
First-party collections
Online forms processing
Return mail handling
Billing
Specialized fulfillment
& written correspondence
…and much more
Business Service Channels
We are omnichannel
INBOUND PHONE
INBOUND
PHONE
OUTBOUND PHONE
OUTBOUND
PHONE
EMAIL RESPONSE
RESPONSE
WEB CHAT SUPPORT
WEB CHAT
SUPPORT
ADMIN SERVICES
ADMIN
SERVICES
Our Offices
Toronto Head Office
144 Front Street West, Suite 200
Toronto, ON M5J 2L7
Whitby Site
1615 Dundas Street East
Whitby, ON L1N 2L1
We’re above the Whitby Mall in West Lang Tower.
The entrance to Lang West Tower is beside the main mall entrance, next to the Bell store. Go to the third floor.
Montreal Office
400 Sainte Croix Avenue, Suite 1260
Saint-Laurent, QC H4N 3L4