Optima celebrates more than 30 years of continuity and growth. Continuity in client relationships and in our staff that we believe is unique in the contact centre business. Let us show you what this continuity means for you!”

DON MACLEOD – President

Who We Are

Founded in 1992, Optima is a business services provider specializing in complex customer service outsourcing with a focus on utilities and financial services.

Over the years, Optima has developed a reputation for excellence in our target industries. By the numbers, that’s 15-20 core clients with an average tenure of 15 years. We operate as both sole service provider and as compliment to in-house resources and offer on-site, hybrid, work-from-home service models.

Obviously, solutions for each client vary according to their specific needs. But what every client gets is a committed Optima team that builds and maintains optimal relationships from the moment customers or prospects pick up the phone, open a web-chat, or send an email. We continuously build on our success by learning from each day’s customer interaction.

100% of Optima staff is located within North America.

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Our Mission

Optima Communications is dedicated
to being the best at delivering optimum results
through quality customer contact
with value-added servicing to a select a group
of long-term clients.

What We Do

In the simplest terms, we help clients find, connect with, retain, and grow relationships with customers through interactive channels and multiple touch points. We do this while maintaining, and even growing, brand integrity.

General customer support

Account/billing inquiries

Product enrollment

Tier 1 tech support

Claims

Customer Surveys/Research

…and much more

Customer acquisition

Upsales

Cross-sales

Winback

Lead generation

…and much more

First-party collections

Online forms processing

Return mail handling

Billing

Specialized fulfillment
& written correspondence

…and much more

Business Service Channels

We are omnichannel

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INBOUND PHONE

INBOUND

PHONE

outgoing phone call icon

OUTBOUND PHONE

OUTBOUND

PHONE

EMAIL RESPONSE

EMAIL

RESPONSE

WEB CHAT SUPPORT

WEB CHAT

SUPPORT

ADMIN SERVICES

ADMIN

SERVICES

Our Offices

Toronto Head Office

144 Front Street West, Suite 200
Toronto, ON M5J 2L7

Whitby Site

1615 Dundas Street East
Whitby, ON L1N 2L1

We’re above the Whitby Mall in West Lang Tower.
The entrance to Lang West Tower is beside the main mall entrance, next to the Bell store. Go to the third floor.

Québec Head Office

400 Sainte Croix Avenue, Suite 1260
Saint-Laurent, QC H4N 3K4

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Ready to Talk?

If so, use the chat button, bottom right on your screen.
Better yet – are you ready to work with Optima?