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HOME2022-11-29T10:07:36-05:00

This year, Optima celebrates 30 years of continuity and growth. Continuity in client relationships and in our staff that we believe is unique in the contact centre business. Let us show you what this continuity means for you.”

DON MACLEOD – President

Who We Are

In 1992, a small group of experienced call centre professionals decided to launch a new approach to outsourcing in Canada. That vision was defined by our mission statement:

Optima Communications is dedicated to being the best at delivering optimum results through quality customer contact with value-added servicing to a select a group of long-term clients.

Over the years, Optima has developed a reputation for excellence. We have built the most loyal and long-standing group of client relationships in the industry—true to the spirit of our founding mission. Along the way, Optima has grown into a full service omni-channel provider with extensive back office services.
Today we handle millions of customer contacts annually, with a sterling reputation for quality, excellence, and attention to detail. Obviously, solutions for each client vary according to their specific needs. What every client gets is a committed Optima team that builds and maintains optimal relationships from the moment customers or prospects pick up the phone, open a web-chat, or send an email. We continuously build on our success by learning from each day’s customer interaction.

Optima is an out-sourcing service operating exclusively within Canadian borders. We work in both business-to-consumer (B2C) and business-to-business (B2B) categories.

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Our Mission

Optima Communications is dedicated to being the best at delivering optimum results

through quality customer contact with value-added servicing

to a select a group of long term clients.

What We Do

In the simplest terms, we help clients find, connect with, retain, and grow relationships with customers through interactive channels and multiple touch points.

We provide a seamless customer experience while maintaining brand continuity. The end result: we drive profits to our client’s bottom line, while handling the challenges and costs of delivering world-class customer interaction.

We work in all major communication channels: phone, email & web-chat.

Technical Support

Contract/Subscription Renewals

General Customer Support

Specialized Fulfillment
& Written Correspondence

Customer Surveys/Research

Front Office Admin

Back Office Admin

Database Services
& Analytics

Pre-Sale Services

New/Initial Sales

Post-Sale Services

MORE ON OUR SERVICES

Our Offices

Toronto Head Office

144 Front Street West, Suite 200
Toronto, ON M5J 2L7

Whitby Site

1615 Dundas Street East
Whitby, ON L1N 2L1

We’re above the Whitby Mall in West Lang Tower.
The entrance to Lang West Tower is beside the main mall entrance, next to the Bell store. Go to the third floor.

Québec Head Office

152 Notre-Dame Street East, Suite 500
Montréal, QC H2Y 3P6

What’s Up?

Our collection of news, thoughts & ideas and Team Member testimonials

September 2022

March 2022

Our Tree of Diversity

Diversity is not a new idea at Optima. It's something we grew into, almost the way a tree grows. When we began in 1992, our recruiting philosophy was simply that we would be an Equal Opportunity Employer...

30 Years of Optima!

This year, Optima celebrates 30 years in business. On this fairly momentous anniversary, we don’t want to dwell on our longevity. We prefer to dwell on the longevity of our two most important relationships...

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Ready to Talk?

If so, use the chat button, bottom right on your screen.
Better yet – are you ready to work with Optima?

Apply Now!
LIVING & WORKING WITH COVID-19

Current to May 14, 2022:

Much of Optima’s work is designated as an essential service so we have operated throughout the pandemic. The nature of contact centre work has required significant changes to protect our most valuable resource—our people. Our COVID-19 protocol is based on WHO recommendations and provincial government guidelines & mandates.Currently, 85% of our agents are working from home through our secure communications network.

As of March 21, the Ontario government lifted its mask mandate for businesses like ours. On May 14, the Quebec government lifted its indoor mask mandate. Wearing a mask is now be optional at all Optima sites.

We encourage and support those employees who choose to continue wearing face coverings. We respect all individual decisions on this issue.

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