In-Class Training

Most of our trainers developed from Team Captains and Operations Managers who demonstrated a talent for helping others succeed. They provide you with a balance of professional training methodology and current real-world tools and techniques. Our best-in-class in-class training creates a truly engaging and effective learning environment.

One-on-One Coaching

This is the interactive exchange of ideas with an emphasis on continuous improvement to provide you with the all the brand knowledge and inspiration you need for your success.

Our LMS Platform

Our Learning Management System (LMS) is a proprietary platform to facilitate self-directed learning for all Team Members at all levels. It’s a rich desktop learning environment covering onboarding, client/job-specific webinars, general customer care workshops and more. You will be encouraged to plot an ambitious career path at Optima and to use the LMS to upskill your way through it!

We Invest in You

All training provided by Optima is paid for by us. All approved training and certification provided by third parties is also paid by Optima. This is our investment in your growth, and therefore, ours.

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