“My Optima journey started at the beginning of 2022. I was part of a unit that developed Optima’s live web chat capabilities, and now, two years later, I’m Program Coordinator in that same technology channel for one of our utility clients.

I had 14 years contact center experience early in my career, but just before Optima, I was in a front-line customer service role for a spin studio. This turned out to be a great combination of experience because customer service is really what we’re doing here at Optima. We’re just using different technologies—live chat and email—to deliver it.

The question our group at Optima gets most often is, ‘Am I speaking to a human? ’ We don’t take it personally. Yes, we are all human, even when we’re not communicating to you with our voices. And because of the way Optima trains and treats its people, I can say with confidence that it’s a very human place to work.”